All legal documents
Wannon Digital · Legal

Subscriber Agreement

Last updated 25 September 2026 · Version 2

This Subscriber Agreement is between Wannon Digital Pty Ltd (ABN 45 123 456 789) of Warrnambool, Victoria ("Wannon Digital", "we", "us") and the organisation that subscribes to the Wannon Digital Portal (the "Subscriber", "you"). The person who accepts it confirms they have authority to do so on the organisation's behalf.

Everyone who uses the Portal also agrees to the Terms of Use, and personal information is handled under our Privacy Policy.

1. Definitions
•
Portal: the Wannon Digital Portal at wannon.app and its applications (such as Roster, Tasks, Documents, Teams and Maps).
•
Product: an application or add-on you subscribe to.
•
Licence: your right to use a Product under this agreement.
•
Seat: a unit of a Licence, which may be a named user or a workspace, depending on the Product's pricing model.
•
Customer Data: the information you and your users put into the Portal.
2. Your licence

We grant you a non-exclusive, non-transferable right to use the Products you subscribe to, for your own organisation, while your subscription is active. Each Product is licensed on the pricing model shown when you subscribe:

•
Organisation: use across your whole organisation.
•
Per workspace: use in up to the number of workspaces you pay for.
•
Per user: use by up to the number of named users you pay for.

Your administrators manage which users and workspaces hold Seats.

3. Fees and billing
•
Prices are in Australian dollars and include GST unless stated otherwise.
•
Subscriptions are billed in advance, monthly or annually as selected, and renew automatically until cancelled.
•
Payments are processed by Stripe. Adding Seats or Products part-way through a billing period is charged on a pro-rata basis.
•
If a payment fails and is not resolved, we may suspend access to the affected Products until it is paid.
•
We will give you at least 30 days' notice of a price increase, which applies from your next billing period.
4. Trials and cancellation
•
If a Product includes a free trial, you will not be charged until the trial ends.
•
You can cancel at any time from the Billing section of the Portal. Cancellation takes effect at the end of the current billing period.
•
We do not give refunds for partial periods, except where the Australian Consumer Law requires it.
5. AI features
•
AI features may include a usage allowance. When the allowance is used up, AI features may pause until the next period or until more is added.
•
AI output can be inaccurate. Your users remain responsible for checking it and for the changes they approve.
•
Your administrators control which documents AI models may read by marking documents Standard, Confidential or Restricted.
6. Your data
•
You own your Customer Data. We use it only to provide, secure and support the Portal for you, and as described in the Privacy Policy.
•
You are responsible for having the right to put Customer Data into the Portal, including any personal or sensitive information about your staff, clients or others.
•
After your subscription ends, you can ask us for an export of your Customer Data for 30 days. After that we may delete it, except where the law requires us to keep it.
7. Security

We keep each organisation's data separate from other organisations, encrypt sensitive credentials, and record important actions in audit logs. You are responsible for managing your users' access and for removing users who should no longer have it.

8. Acceptable use

You must make sure your users follow the Terms of Use, and must not resell the Portal, share Seats between people, or try to get around Seat or usage limits.

9. Availability and support

We work to keep the Portal available and to fix problems quickly, but we do not promise it will be uninterrupted or error free. Support is available by email and through the support tools in the Portal.

10. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure with the service, you are entitled to cancel your subscription and receive a refund for the unused portion, or compensation for its reduced value.

11. Liability

To the extent the law allows, our total liability under this agreement is limited to the fees you paid in the 12 months before the claim, and we are not liable for indirect or consequential loss, including loss of profit, revenue or data.

12. Suspension and termination

Either party may end this agreement by cancelling the subscription. We may suspend or end it if you seriously or repeatedly breach it and do not fix the breach within 14 days of our notice, or immediately where needed to protect the Portal, other customers or the law.

13. Changes to this agreement

We may update this agreement. The version number and date at the top of this page show which version is current. For an important change, an administrator of your organisation will be asked to accept the new version.

14. Governing law

This agreement is governed by the laws of Victoria, Australia, and both parties submit to the courts of Victoria.

15. Contact

Questions about this agreement: support@wannondigital.com.